1 Introduction
Welcome to Quantemplate’s privacy policy.
Quantemplate respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you use our application: app.quantemplate.com (the “Application”) (regardless of where you visit it from) and tells you about your privacy rights and how the law protects you.
2 Important Information about who we are
2.1 Purpose of this Privacy Policy
This privacy policy aims to give you information on how Quantemplate collects and processes your personal data through your use of our Application, including any data you may provide when you purchase a product or service from us.
The Application is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
2.2 Data Protection Officer
We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below.
Full name of legal entity: Quantemplate, Inc.
Email address: dataprotection@quantemplate.com
Postal address:
c/o Quantemplate Research Limited
Epworth House
25 City Road, London EC1Y 1AA
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
2.3 Changes to the Privacy Policy and your duty to inform us of changes
We keep our privacy policy under regular review.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
2.4 Third-party Links
This Application may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave the Application, we encourage you to read the privacy policy of every website you visit.
2.5 Third-Party Services
We use a number of providers to collect and analyze data to optimize our user’s experience and to enable us to reach out to our customers directly.
Rollbar
We user Rollbar to collate errors and warnings generated by the Application. When an error occurs in the browser, or on a backend server we send a message to Rollbar with error content including the nature of the error and the user action that triggered the error. This message will include the user’s ID (including full name), their organization and device/browser information to help us to diagnose the cause of the error. Rollbar does not use this information for any other purpose than to report instances of errors back to Quantemplate.
Please see Rollbar’s privacy policy by clicking on this link.
Beamer
We use Beamer in order to notify our users about important changes, news and updates as well as to collect user feedback about our latest updates. Beamer uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website), among others. Beamer stores this information in a pseudonymized user profile. Neither Beamer nor we will ever use this information to identify individual users or to match it with further data on an individual user.
Beamer does not collect or receive any information uploaded to the Application.
Please see Beamer’s privacy policy by clicking on this link.
2.6 Outsourced Development
We have integrated a team of developers from VirtusLab sp. z o.o. into our development team. The Virtus team members will have access to some of your personal data, and will be bound by the same obligations as us in relation to that data.
3 The Data We Collect About You
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, last name and username.
- Contact Data - email address and customer organization (your employer).
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Application.
- Usage Data includes information about how you use our Application, and other products and services.
3.1 How Is Your Personal Data Collected?
We use different methods to collect data from and about you including the following:
- Direct interactions. You may give us some of your details in the process of setting up an account by corresponding with us by post, phone, email or otherwise.
- Automated technologies or interactions. As you interact with our Application, we will automatically collect Technical Data about your equipment and interaction with the Application.
4 How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- In order to deliver products or services (pursuant to a contract between us).
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation.
We do not rely on consent as a legal basis for processing your personal data although we will always ask for your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
4.1 Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
4.3 Third-party Marketing
We will never share your data with any third party for marketing without your consent.
4.4 Change of Purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where we are required to do so by law.
5 Disclosures of your Personal Data
We may share your personal data with the parties set out below:
- Internal Third Parties i.e.: members of the Quantemplate Group, and their employees and contractors.
- External Third Parties i.e.: professional advisors, service providers and any regulatory body.
- Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6 International Transfers
We share your personal data within the Quantemplate Group. This will involve transferring your data outside the European Economic Area (EEA).
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it. We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
7 Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8 Data Retention
8.1 How Long Will You Use My Personal Data For?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law we have to keep basic information about our customers for six years after they cease being customers.
In some circumstances you can ask us to delete your data: see Section 9 (Your Legal Rights) below for further information.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
9 Your Legal Rights
9.1 Access Requests
You may request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
9.2 Correction Requests
You may request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
9.3 Erasure Requests
You may request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
9.4 Objections to Processing
You may object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
9.5 Restriction of Processing Requests
You may request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- If you want us to establish the data’s accuracy.
- Where our use of the data is unlawful but you do not want us to erase it.
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
9.6 Transfer Requests
You may request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
9.7 Consent Withdrawal
You may withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact dataprotection@quantemplate.com.
9.8 No Fee Usually Required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
9.9 What we may need from You
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
9.10 Time Limit to Respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
